Privacy Policy

Last updated: February 2026

1. Who We Are

MK 3D Printing and Investments CC ("we", "us", "our") operates the website mk3dprint.org. We are a 3D printing and scanning service based in Windhoek, Namibia. This privacy policy explains how we collect, use, and protect your personal information when you use our website.

2. Information We Collect

We collect information you voluntarily provide through our website forms:

  • Quote Request Form: Full name, email address, WhatsApp number (optional), project type, and project details.
  • 3D Scanning Request Form: Full name, email address, phone number (optional), company name (optional), scan size preference, and object description.

3. How We Use Your Information

We use the information you provide to:

  • Respond to your quote or service requests
  • Communicate with you about your project via email or WhatsApp
  • Provide accurate pricing and project timelines
  • Improve our services based on customer needs

We do not use your information for marketing purposes unless you explicitly opt in.

4. Third-Party Services

Our website uses the following third-party services:

  • Netlify: Our website hosting provider. Form submissions are processed and stored by Netlify. See Netlify's Privacy Policy.
  • Abacus.AI Chat Widget: We use an AI-powered chat assistant on our website. Conversations with the chat widget may be processed by Abacus.AI's servers. See Abacus.AI's Privacy Policy.

We do not sell, trade, or transfer your personal information to any other parties.

5. Data Storage and Retention

Form submissions are stored securely via Netlify's infrastructure. We retain your information for as long as necessary to fulfill your request and for a reasonable period thereafter for record-keeping purposes (typically 12 months). After this period, your data is deleted.

6. Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Withdraw consent for data processing at any time

To exercise any of these rights, please contact us at info@mk3dprint.org.

7. Data Security

We implement appropriate technical measures to protect your personal information, including HTTPS encryption for all data transmission, secure form handling via Netlify, and restricted access to submitted data. However, no method of electronic transmission or storage is 100% secure.

8. Cookies

Our website does not use tracking cookies or analytics services that collect personal data. Essential cookies may be set by our hosting provider (Netlify) for the functioning of the website.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

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